Shipping policy

At CHRISTIAN BLAKE, we are committed to delivering premium New Zealand seafood and meat products to our global customers with fast, safe, and transparent shipping services. Below is our detailed shipping policy for your reference:
1. Order Processing & Dispatch
All orders are processed and dispatched within1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood and meat products, our team will arrange sorting, packaging and shipment efficiently to minimize your waiting time and ensure you receive fresh and high-quality goods promptly.
2. International Shipping & Delivery Time
We provide worldwide international shipping services for our premium New Zealand food products. The standard international delivery time is 7–14 business days, depending on the destination country, local logistics efficiency and customs clearance progress. For customers with urgent needs, we support expedited shipping service, which you can select directly at checkout for faster delivery.
3. Shipping Cost Calculation & Transparency
We maintain full transparency on all shipping fees. Shipping costs are calculated in real time based on the total weight of your order and your delivery destination. The exact shipping charge will be clearly displayed on the checkout page before you complete payment. No hidden fees or additional charges will be applied to your order.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or inspection fees, which are determined and charged by your local customs authorities. These additional fees are the recipient’s responsibility. We highly recommend you check your local import regulations, tax standards and food entry policies before placing an order to avoid unexpected costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a supplier of fresh seafood and meat, we adopt industry-leading professional packaging solutions. We use high-strength, shockproof, fresh-keeping and insulated packaging materials to fully protect our products during international transit, effectively avoiding damage, deterioration, leakage or deformation during transportation. For high-value orders, we provide optional shipping insurance at checkout, bringing you extra protection and a worry-free shopping experience.
6. Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging and product condition upon receiving your order. If you find packaging damage, leakage, severe deformation or abnormal product conditions, please take clear photos as evidence, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality problems or defects after signing for the order, please contact our support team within 48 hours of delivery. We will verify the issue promptly and provide targeted solutions including refund, replacement or other after-sales support in accordance with our store policy.
7. Professional Customer Support
If you have any questions about order processing, shipping methods, delivery progress, customs clearance or after-sales issues, our professional customer support team is always ready to help you. We will respond to your inquiries in the shortest time and provide professional and detailed guidance and solutions.
Thank you for shopping with CHRISTIAN BLAKE!
We keep optimizing our logistics system and packaging technology to deliver fresher, safer and more reliable New Zealand seafood and meat products to every customer around the world.